Terms of Service

Last updated: April 24, 2026

These Terms govern your use of the Klozur admissions-AI platform. By creating an account, purchasing a subscription, or sending an SMS through our service, you agree to these Terms. If you do not agree, do not use the service.

1. The Service

Klozur is a managed wrapper around the Apten SMS-AI platform, providing a dashboard for conversation review, scheduled-call management, usage tracking, and billing. Each customer account is associated with one or more Apten accounts via API key. Data flows to Klozur from Apten via webhook and on-demand API calls.

2. Account and Authorized Users

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify security@klozur.ai promptly of any unauthorized use.

You agree to provide accurate information when creating accounts and to keep it current.

3. Acceptable Use

You may not use the service to:

• Send SMS to recipients who have not provided affirmative prior consent.
• Impersonate another person or entity, or misrepresent your affiliation.
• Transmit content that is unlawful, harassing, defamatory, or violates a third party's rights.
• Attempt to reverse-engineer, disable, or bypass security features.
• Resell the service without a written partnership agreement.

4. TCPA and SMS Compliance — Customer Obligations

Each customer is solely responsible for TCPA compliance. Before Klozur sends any SMS to a student, you represent and warrant that you have obtained express written consent for automated marketing SMS as required by the Telephone Consumer Protection Act, the CAN-SPAM Act (for email), and any applicable state laws (including the Florida Telephone Solicitation Act, Washington Commercial Electronic Mail Act, and the Oklahoma Telephone Solicitation Act).

You must:

• Maintain records of consent (date, method, scope) for each phone number.
• Honor opt-out requests immediately. Klozur automatically processes STOP/UNSUBSCRIBE replies and forwards opt-out state to Apten.
• Include required identifiers in messages (your school or agency name) as required by FCC rules.
• Not contact numbers on the National Do-Not-Call Registry without a pre-existing business relationship or written consent.

You will indemnify Klozur for any claim arising from your non-compliance with these obligations.

5. Payment and Fees

Subscription fees are charged monthly or per lead-credit as set forth in your order form. Payment is processed via Stripe. Fees are non-refundable except as required by law.

Late payments (more than 15 days past due) may result in suspension of service.

6. Data Processing

Klozur processes personal data as a service provider / processor on your behalf. The Privacy Policy describes the data we collect, use, and share. For customers subject to GDPR, CCPA, or similar regulations, a separate Data Processing Agreement is available on request at legal@klozur.ai.

You represent that you have the legal right to upload any data you provide to Klozur (whether via CSV import or Apten webhook) and to process personal data about the students described in that data.

7. Confidentiality

Each party agrees to protect the other's confidential information with the same care it uses for its own confidential information, and at minimum a reasonable degree of care. Confidential information excludes information that is public through no fault of the receiving party, already known to the receiving party, or independently developed.

8. Intellectual Property

Klozur retains all right, title, and interest in the service, including the dashboard software, documentation, and branding. You retain all right, title, and interest in your data, including lead records and conversation transcripts.

You grant Klozur a limited, non-exclusive, royalty-free license to process your data solely to provide the service.

9. Service Availability

Klozur uses commercially reasonable efforts to maintain service availability. Scheduled maintenance and upstream provider (Apten, Stripe, DigitalOcean) outages are not counted as downtime.

If the dashboard is unavailable for more than 8 consecutive hours due to our sole fault, your next invoice will be pro-rated for the time down.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS." KLOZUR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. KLOZUR DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT AI-GENERATED MESSAGES WILL BE FREE OF ERRORS. YOU REVIEW ALL AI-GENERATED MESSAGES AT YOUR OWN RISK.

11. Limitation of Liability

IN NO EVENT WILL KLOZUR BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. KLOZUR'S TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE FEES YOU PAID TO KLOZUR IN THE 12 MONTHS PRECEDING THE CLAIM.

12. Indemnification

You will indemnify, defend, and hold Klozur harmless from any claim arising from (a) your breach of these Terms, (b) your violation of TCPA or SMS-consent obligations, (c) your data or content, or (d) your use of the service in violation of applicable law.

13. Termination

Either party may terminate for convenience with 30 days' written notice. Klozur may suspend or terminate immediately for breach of Section 3 (Acceptable Use) or Section 4 (TCPA).

Upon termination, your data will be retained for 24 months or until you request deletion.

14. Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in Pennsylvania, and the parties consent to personal jurisdiction there.

15. Changes to Terms

We may update these Terms from time to time. Material changes will be posted here and notified via email to account admins. Continued use after 30 days constitutes acceptance.

16. Contact

Questions about these Terms: legal@klozur.ai